Vibeo.ai – Service provided by DKY CONSULTING FZCO
Last updated: April 14, 2025
Article 1. Definitions
In these ToU, the following terms shall have the following meanings:
Vibeo.ai refers to the SaaS software platform operated by DKY CONSULTING FZCO, allowing its users to collect, edit, and manage video testimonials.
The User is any individual or legal entity who has created an account on the Vibeo.ai platform, whether free or paid.
The Participant, also referred to as the Respondent, is a person who records a video testimonial through a link generated by a User, without necessarily having a Vibeo.ai account.
The Account refers to the User’s secure personal space, accessible by login and password.
User Content includes all files, videos, texts, images, or data uploaded, generated, modified, or shared through the platform by a User or a Participant.
The Services correspond to all functionalities accessible on Vibeo.ai, such as video collection, editing, transcription, or campaign management.
The Plan refers to the subscription option chosen by the User (free or paid, monthly or yearly).
Article 2. Service Access and Availability
The Vibeo.ai platform is accessible online, provided an internet connection is available.
Temporary interruptions may occur, notably for maintenance, performance improvement, or security reasons. These will be announced in advance, whenever possible, via email or in-platform notification.
Technical support is available at contact@vibeo.ai, Monday to Friday, 9 AM to 6 PM (Dubai time). Personalized support is not guaranteed unless contractually agreed or included in the Plan.
Article 3. Terms of Use
Access to the Vibeo.ai Services requires the User to create an Account. Upon registration, the User agrees to provide accurate information and to keep it up to date.
They are responsible for maintaining the confidentiality of their login credentials. Use of the Services must comply with applicable laws and these ToU.
Abusive or unethical use (e.g., bypassing technical limitations or uploading illicit content) may result in immediate suspension or deletion of the Account.
Each Account is personal and non-transferable. Creating multiple Accounts or sharing one to bypass Plan limitations is strictly prohibited.
Participants acknowledge that their videos may be viewed and used by the User who generated the recording link.
By submitting a testimonial, the Participant certifies they hold all rights to the content (image, voice, etc.).
Vibeo.ai is not liable for misuse of the content by the User.
By default, the User may use the testimonial for communication and marketing with no time or geographical limits unless the Participant revokes this right.
If the User uses a GDPR-compliant consent mechanism (e.g., checkbox with privacy policy link), the Participant acknowledges their data relationship is with the User.
Article 4. Content and Responsibility
Users and Participants retain full intellectual property rights over the content they submit.
By uploading or recording content on Vibeo.ai, the User or Participant grants DKY CONSULTING FZCO a global, non-exclusive, royalty-free license strictly limited to service provision (hosting, editing, transcription, etc.).
Submitting or sharing illegal, defamatory, hateful, sexually explicit, or infringing content is prohibited. The platform may delete such content and suspend the related Account.
The User is solely responsible for the legality of content shared or published via Vibeo.ai.
Article 5. Subscriptions, Billing, and Payment Terms
Vibeo.ai offers various subscription Plans (monthly or annual), whose pricing and limitations are detailed on the official website.
Payment is due in advance for each billing period. All payments are final and non-refundable, unless explicitly stated otherwise.
No prorated refunds will be granted in case of cancellation.
Accepted payment methods are listed during subscription. The User must be authorized to use the provided payment method.
In case of failed payments or banking disputes, access may be suspended until resolution.
Pricing may be updated with reasonable notice to active Users.
Article 6. Termination and Account Deletion
The User may request Account deletion at any time via their interface or by contacting support.
Deletion results in permanent loss of access to Services and content, subject to legal retention obligations.
No refund is due for early termination by the User.
DKY CONSULTING FZCO may suspend or delete an Account without notice or compensation in case of breach of these ToU or security violations.
Article 7. Personal Data and GDPR Compliance
DKY CONSULTING FZCO acts as a data processor under GDPR. The User is the data controller for campaigns created on the platform.
Only data strictly necessary for the Services is collected (e.g., emails, videos, technical metadata, consent logs).
Data is securely and confidentially handled. No data is sold to third parties.
If the User uses a custom consent checkbox and links to their privacy policy, they assume responsibility for GDPR compliance.
Vibeo.ai stores proof of consent (e.g., IP address, date, checkbox status) as processor.
Participants and Users may request data access, correction, deletion, or portability.
Article 8. Limitation of Liability
To the extent permitted by law, DKY CONSULTING FZCO is not liable for indirect, incidental, special, or consequential damages,
including but not limited to lost revenue, profit, customer data, or any intangible losses arising from:
use or inability to use the Services; third-party behavior or content; content obtained via the Services;
or unauthorized access or modification of transmissions or content.
Liability is limited to the total fees paid by the User in the twelve (12) months preceding the claim.
Article 9. Indemnification
The User agrees to defend, indemnify, and hold harmless DKY CONSULTING FZCO and its team against any claims, liabilities, or expenses
(including reasonable attorney fees) arising from:
(i) use of the Services; (ii) violation of these ToU; (iii) infringement of third-party rights; or (iv) content submitted through their Account.
Article 10. Governing Law and Dispute Resolution
These ToU are governed by the laws of the United Arab Emirates.
In the event of a dispute, parties will seek amicable resolution. Failing that, the matter shall be submitted:
- to Dubai courts; or
- to arbitration under the Dubai International Arbitration Centre (DIAC), in English, if the User is a professional.
Article 11. Amendments to the ToU
DKY CONSULTING FZCO reserves the right to amend these ToU at any time due to changes in Services, regulation, or internal policy.
Substantial changes will be notified via email or the platform.
Continued use after publication constitutes acceptance of the new terms.
Article 12. Final Provisions
If any provision of these ToU is declared null, illegal, or unenforceable, the remaining provisions shall remain effective.
Failure to enforce any provision shall not be construed as a waiver of rights.
These ToU represent the full agreement between parties and supersede any prior verbal or written agreements.
For inquiries: contact@vibeo.ai
The Pro Plan includes unlimited raw video collection, designed to support a wide range of professional use cases, such as collecting video testimonials from clients, partners, or collaborators.
1. Definition of “Unlimited”
The term “unlimited” refers to the absence of any fixed quota on the number of raw video submissions that a User can collect via the platform.
However, each account is subject to a default cloud storage capacity of 30 gigabytes (30 GB). This limit covers the combined storage of raw videos, processed exports, and media assets associated with the User’s campaigns.
The “unlimited” nature of collection does not extend to unlimited storage or hosting, and must be exercised within the technical limits of the account’s available space.
Examples of non-standard usage include, but are not limited to:
Automated or scripted ingestion of large volumes of video data,
Mass recruitment or survey campaigns generating thousands of videos per month,
Use of the platform as a general-purpose video storage, archiving, or backup service,
Any other use case that exceeds the designed intent of video testimonial collection and editing.
2. Platform Protection and Contact Protocol
To ensure stable service across all accounts, DKY CONSULTING FZCO monitors aggregate storage usage and performance metrics. In case of abnormal usage patterns:
The User will not be suspended or blocked without prior contact.
Vibeo.ai will reach out to propose a solution, such as purchasing additional storage, data cleanup, or upgrading to a higher-tier plan.
If the User declines to upgrade or free up space, Vibeo.ai may offer a data export or migration option to allow content retrieval without disruption.
3. Fairness and Transparency
This policy ensures a fair experience for all customers. “Unlimited” is designed to offer flexibility — not a license for abusive usage. DKY CONSULTING FZCO remains the sole authority to assess what constitutes excessive, disproportionate, or misuse of the Pro Plan.
Article 15. Additional Legal Safeguards
Competitor Access Restriction: Any access to the Services by competitors of Vibeo.ai or individuals acting on behalf of such competitors,
for the purpose of monitoring, benchmarking, or reverse engineering, is strictly prohibited without prior written consent from DKY CONSULTING FZCO.
Disclaimer of Warranties: The Services are provided on an 'as is' and 'as available' basis, without warranties of any kind,
whether express, implied or statutory, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
Third-Party and Partner Liability: DKY CONSULTING FZCO and its licensors, suppliers, and subcontractors shall not be held liable for any indirect or consequential loss.
Automated Use Restriction: It is strictly prohibited to use automated systems, bots, or scripts to extract, scrape, or interact with the Services,
unless expressly authorized by DKY CONSULTING FZCO in writing.
Service Modification Clause: DKY CONSULTING FZCO reserves the right to modify, suspend, or discontinue any aspect of the Services at any time,
with or without notice. Such changes shall not incur any liability towards Users.
Non-Transferability: Accounts and subscriptions are personal, non-transferable, and may only be used by the individual or legal entity that originally registered.
Audit Clause: DKY CONSULTING FZCO reserves the right to audit User activity to ensure compliance with the subscribed Plan and terms.
In case of misuse, additional fees may apply or the account may be suspended.
Survival Clause: Sections regarding intellectual property, limitations of liability, indemnification, and governing law shall survive the termination or expiration of these Terms.
